G.R.I.T. Gets Results

Learn to push through the hard times till you succeed.

SHOWING EMPATHY

Use empathy to provide excellent customer service

INTENTION AND IMPACT

Match your intention with impact using the MIMICS formula.

CREATING FOUR WINS AT WORK

Use the Win Web technique to create wins

FINDING THE ROOT CAUSE

Use the DIG formula to find the root cause of a problem

DRIVING CONTINUOUS IMPROVEMENT

How to find ways to do things better

HAVING EXECUTIVE PRESENCE

Inspire confidence in your leadership

BEING VULNERABLE

Build the foundation for strong, healthy relationships

SETTING BOUNDARIES

Focus on what matters most

Being Cooperative

Working together to achieve the same goal
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