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HANDLING UNEXPECTED REACTIONS
Be prepared when people react differently than expected
TALKING ABOUT FEELINGS
Stop guessing and have an open conversation about feelings
L.A.W. OF CONNECTION
How to make a real connection with others
Saying “No” Respectfully
Without hurting the other person or the relationship
Being Sincere
Show that your words and actions are honest
Making Ethical Decisions
Consider ethics when making a decision
STORYTELLING
Use stories to make your point
PSYCHOLOGICAL SAFETY
Recognizing each person for their value and contribution
RESPONDING WITH GRACE
Choose grace rather than negativity in difficult situations
TURN FAILURE INTO OPPORTUNITY
Improve by using failure as your teacher