HANDLING UNEXPECTED REACTIONS

Be prepared when people react differently than expected

TALKING ABOUT FEELINGS

Stop guessing and have an open conversation about feelings

L.A.W. OF CONNECTION

How to make a real connection with others

Saying “No” Respectfully

Without hurting the other person or the relationship

Being Sincere

Show that your words and actions are honest

Making Ethical Decisions

Consider ethics when making a decision

STORYTELLING

Use stories to make your point

PSYCHOLOGICAL SAFETY

Recognizing each person for their value and contribution

RESPONDING WITH GRACE

Choose grace rather than negativity in difficult situations

TURN FAILURE INTO OPPORTUNITY

Improve by using failure as your teacher
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