HOW TO APOLOGIZE

Making apologizing easier

BATNA

Learn how to negotiate for the best win-win outcome

BE HEARD AND UNDERSTOOD

Use the Triple A Formula to Acknowledge, Ask and Address

IMPRESSIVE INTRODUCTIONS

How to be impressive when introduced to new people

CONFLICT DE‑ESCALATION

Learn to resolve problems with ease

THE TWO-MINUTE BRIEFING

Learn to communicate complex ideas in two minutes

THE INFORMATION ICEBERG

Understand what is “nice” to know and what is “need” to know

SELF AWARENESS

Understand yourself to gain access to better results

THE CIRCLE OF CONFIDENCE

How to let go of fear and become confident

CONVERTING ANGER INTO OPPORTUNITY

Use the Can Can method to manage angry or upsetting situations
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